Thank you for always using Enty.
This is an official announcement from Enty.
Please make sure that you can receive e-mails from “firstname.lastname@example.org” and "email@example.com".
We receive many inquiries to our support desk on a daily basis. As a rule, we reply to inquiries within 72 hours, excluding weekends, holidays and our company's closed days.
Some users say that they do not receive any response to their inquiries, but we reply to all inquiries from "firstname.lastname@example.org" or "email@example.com".
If you do not receive a reply from the Support Desk within 72 hours, it is possible that the email provider you used for your inquiry is treating it as junk mail from "firstname.lastname@example.org".
Before contacting us via the contact form, please check your email settings to ensure that you can receive incoming messages from "email@example.com" or provide an email address that can receive emails from "firstname.lastname@example.org".
Please check your PayPal’s Account in Bank Account again.
There have been several cases where our monthly support payment procedures have resulted in a reclassified refund due to an unknown payee.
Whenever we are unable to send money, our support desk will contact your registered email address to confirm your account.
However, if we do not receive a reply by the due date, we may have to withdraw the payment request.
In the future, if the above situation occurs and we are unable to complete the support payment process, and we do not receive a reply from the support desk via email, we will call out to the creator via "News & Notice".
Please make sure that you have registered the correct account in “Bank Account”.
Enty SupportDesk Inquiry form