Thank you very much for using Enty.
The Enty management team would like to inform you of the progress of the payment of the support money received from users as of April 26, 2021.
§ Report on Fundraising
As explained in the previous webinar, we are currently in discussions with several financial institutions and support organizations as needed to raise funds to rebuild our operations.
We are working on the payment procedures while making adjustments so that we can pay the support money in parallel with the continued operation of the service.
§ Payment of the support fund due for payment in April 2021
We sincerely apologize for the delay in the payment of this project.
We are currently working on the payment of the support fund, which is normally scheduled to be transferred on April 25, 2021, with the expectation that the transfer procedure will be completed by the end of April. We will update this article as soon as the transfer procedure is completed.
We apologize for the long wait, and thank you for your patience.
§ Payment of Support in Arrears and Installment Payments
We sincerely apologize for the delay in the payment of this project.
Due to a temporary glitch in the system, we have confirmed that some of the data submitted to date may have incorrect amounts displayed or duplicate applications have been submitted.
We are currently conducting a thorough investigation of this issue, and after calculating the correct amount, we are proceeding with the payment process.
Our staff is working hard to complete the payment process as quickly as possible, and we ask for your patience as we place the highest priority on this item.
§ Responding to inquiries
We have received many inquiries regarding the payment of our support. We apologize for any inconvenience this may cause you.
We would also like to apologize for the length of time it has taken us to respond to your inquiries, as we have to examine each case carefully before responding.
Please note that we do not reply to inquiries regarding the same contents as those posted in "News & Notice". We ask for your understanding in this matter.
【Enty SupportDesk Inquiry form】
https://enty.zendesk.com/hc/ja/requests/new
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