A. If your work has a long term cycle, we recommend you to provide your supporters something small each month, such as a thank you message. For example, if you are creating a feature-length game, you may want to give something back to your supporters in return when your work is completed. Although your supporters are very valuable, it is not your obligation to give them back something special every month. What the supporters really want is to see a better work of their favorite creators. We encourage our creators and supporters to communicate directly, and support our creators to produce more works which make our supporters satisfied. Of course, we are doing our best to handle troubleshooting. Please feel free to contact us whenever you need.